Global Operations Support Manager

Often the first point of contact in answering questions about global operations is the Global Operations Support Manager. A key responsibility of this individual is helping faculty and staff develop solutions to problems and issues in doing business abroad. The Support Manager does this by working with faculty and staff and connecting them to appropriate business offices across the University. The Support Manager also helps units navigate payments and reimbursement for international guests on short term visits to the University (for example, a speaker from abroad giving a lecture in a department).

During the COVID-19 pandemic, the Global Operations Support Manager is working remotely during regular business hours Monday - Friday from 08:30am to 5:00pm. To the extent possible, operations continue as normal, facilitated by electronic communications. This is done in compliance with University of Pittsburgh policy, as outlined at

In most cases, email is the best way to contact the Global Operations Support Manager is either by email at or, in lieu of telephone, via Microsoft Teams Chat, just enter 


Submit an Inquiry

Your Name (required)

Your Email (required)

Your Phone (required)

Your Department (required)

Your Message


Support Manager

Ian McLaughlin

Hours of Operation

Monday - Friday 8:30am-5pm

Contact Us

Microsoft Teams Chat:
Phone: +1 412-624-0125 (you must leave a voicemail)
Fax: +1 412-624-4672

Emergency Contact Information

Pitt Police The Pitt Police will help liaise with local law enforcement and inform necessary parties in the US. 412-624-2121

Reporting & Obtaining Assistance Find a US Embassy or Consulate US Department of State: Emergency Resources Lost or Stolen Passport Pitt Police Local 911 Emergency Numbers Abroad University of Pittsburgh Office of General Counsel

iSOS iSOS is our provider of emergency assistance and health insurance for students on study abroad and for faculty, staff, and students on University business and programs. Contact for iSOS is: +1-215-942-8478

Emergency Protocols Medical Emergencies Victim of a Crime Sexual Assault Arrested Abroad Terrorism Pandemic Natural Disasters