Please note the following services are exclusively for University of Pittsburgh departments and personnel only, and are intended solely for professional University-related purposes. We do not provide services to the general public or personal translation/interpretation services to University employees.

As a means to increase the availability of international related services to Pitt schools and departments, the University Center for International Studies (UCIS) has partnered with United Language Group as a Pitt Preferred Provider for interpretation and translation services. This new vendor is available to all schools and departments for use via this portal. This contract exists as a convenience to those needing these services but is not required for use; nor is it intended as a replacement for those who have already partnered with or are using other service providers. Individuals and departments will arrange for their own services; UCIS is the contract holder and will deduct from the respective departmental accounts after making payment to United Language Group.

About United Language Group

Available Services

United Language Group (ULG) is a Language Interpretation Service provider that provides the following services:

  • 24/7/365 access to over 200 languages
  • Written Translation Services available for a flat fixed cost or per word rate. Estimates are available upon request. Simply email your document(s) to our Pitt assigned contact for a quote.
  • On-demand Telephone Interpreting Services
  • On-site Interpreting Services including Court Certified, Medical Certified or Standard options
  • Video Remote Interpreting Services with over 21 VRI languages including American Sign Language
  • Interpreters who are tested to ensure a high level of cultural aptitude and sensitivity

How to Participate

  1. Getting Started: Create an account below with UCIS for billing and tracking purposes.
  2. Arranging Services: You will then be contacted by the Global Operations Support Manager to learn more about what you would like to do and for next steps which can include:
  • For Interpretation Services: The Global Operations Support Manager will send you a University-specific customer service phone number and confirmation code to call in and secure Pitt rates
  • For Translation Services: The Global Operations Support Manager will submit your documents on your behalf for a quote and if approved by you, arrange the translation with ULG and subsequent edits, billing etc.
  1. Invoicing: Upon fulfillment of services, UCIS will receive an invoice from United Language Group and will forward the invoice to departmental financial administrator identified when setting up the account with UCIS (and we will cc you) for processing.
  2. Payment: Invoices can be processed through Panther Express using the Contract Payment specialty form.  Contract number FY2024-23746-SVC has been created in Contracts+ to support departmental payments to ULG for translation services. To pay invoices, departments can use the Contract Payment Form and search for “United Language Group.” The contract number should appear, and invoices can be submitted on a department-by-department basis. This will also allow departments to enter their respective account code information and avoid credit card fees and IDC transfers between departments.

    Instructions for Processing United Language Group Payments in Panther Express

    1. Log into the Panther Express system.
    2. Click on the Shopping Cart icon along the left-hand side of the page.
    3. Click View Forms
    4. Select Contract Payment Form
    5. Enter United Language Group in the Enter Supplier field
    6. Click on Select Contract link and select

    FY2024-23746-SVC (CYPHERT-052824 (United Language Group))

    OMNIA Partners Agreement for United Language Group

    1. Enter amount of invoice in PO Total* section
    2. Enter invoice description in Product Description section
    3. Enter date of invoice in start and end date fields
    4. Attach copy of invoice to Internal Attachments section
    5. Hit Add and Go to Cart button in upper right corner
    6. Proceed to PO requisition and add your department account number(s) to be charged.
    7. Submit requisition
    8. After PO is generated, log back into the PO and click on the three dots in the upper right corner.
    9. Select “Create Invoice”
    10. Add invoice number, amount to be paid, and any other required fields.
    11. Confirm account number being charged is correct
    12. Attach a copy of the invoice. Click on the Comments tab. Click “Add Comment”. Enter the comment “See attached invoice”. Attach PDF file that contains invoice by clicking on Browse or dragging the file into the field. Click checkmark to save comment.
    13. When all above steps are completed, go to the top of the form and click submit.

** If you have any questions regarding these processes, please contact PPT customer service.

**Please note any delinquent invoices not paid in a timely manner will result in UCIS paying the invoice and charging the account number you have provided on the request.

 

Get Started

Your Department Contact Information

This contact information will be used by UCIS to contact your department concerning departmental use of this service.
(All fields are required unless specified otherwise)








------

Department Administrator Information

This information will be used by UCIS to authorize use of departmental funds for this service.
(all fields are required unless specified otherwise)






Contact

For more information on institutional collaboration or to answer any questions, please contact the following:

Global Operations Support
Single Point of Contact
Emergency Contact