Global Operations Support Manager
Often the first point of contact in answering questions about global operations is the Global Operations Support Manager. A key responsibility of this individual is helping faculty and staff develop solutions to problems and issues in doing business abroad. The Support Manager does this by working with faculty and staff and connecting them to appropriate business offices across the University. The Support Manager also helps units navigate payments and reimbursement for international guests on short term visits to the University (for example, a speaker from abroad giving a lecture in a department).
During the COVID-19 pandemic, the Global Operations Support Manager is working remotely during regular business hours Monday - Friday from 08:30am to 5:00pm. To the extent possible, operations continue as normal, facilitated by electronic communications. This is done in compliance with University of Pittsburgh policy, as outlined at emergency.pitt.edu.
In most cases, email is the best way to contact the Global Operations Support Manager is either by email at globalsupport@pitt.edu or, in lieu of telephone, via Microsoft Teams Chat, just enter iam23@pitt.edu.
Submit an Inquiry
Support Manager
Ian McLaughlin
Hours of Operation
Monday - Friday 8:30am-5pm
Contact Us
Microsoft Teams Chat: iam23@pitt.edu
Phone: +1 412-624-0125 (you must leave a voicemail)
Fax: +1 412-624-4672
Single Points of Contact
Topic | Department | Name | Contact Information |
---|---|---|---|
Overall Assistance | Global Operations Support | Ian McLaughlin | 412-624-0125; globalsupport@pitt.edu |
Emergencies | Pitt Police | 412-624-2121; police@pitt.edu | |
Benefits for Individuals | Human Resources, Benefits | ||
Cash Advances | Office of the CFO, PantherExpress | Stephanie Ford-Jones | 412-624-3192; sford-jones@cfo.pitt.edu |
Expense Reporting for International Travel and Business | Office of the CFO, PantherExpress | Stephanie Ford-Jones | 412-624-3192; sford-jones@cfo.pitt.edu |
Export Controls | Office of Trade Compliance | Allen DiPalma | 412-624-7415; dipalma@pitt.edu |
Hiring US Citizens or Non-Resident Faculty/Staff for Long Term Assignments Abroad | Global Operations Support | Ian McLaughlin | 412-624-0125; globalsupport@pitt.edu |
Human Subjects Research | Human Research Protections Office | askirb@pitt.edu | |
IT Connectivity, Telecommunications | Computing Services and Systems Development | Jay Graham | 412-624-5244; jwg@pitt.edu |
Leasing Space Overseas | Office of University Counsel | ||
Legal Issues | Office of University Counsel | Ryan Dunmire | |
Payment and Tax Compliance for Non-Resident Aliens | Office of the CFO, Payroll | Jeanne Garver | 412-624-8080; jgarver@cfo.pitt.edu |
Payment and Tax Compliance for US Citizen Ex-Patriot Employees | Office of the CFO, Payroll | Jeanne Garver | 412-624-8080; jgarver@cfo.pitt.edu |
Purchasing and Paying Foreign Suppliers or Service Providers | Office of the CFO, PantherExpress | Thomas Youngs | 412-624-8785; tyoungs@cfo.pitt.edu |
Research; Sponsors and Subcontractors for International Research | Office of Sponsored Programs | Laura Kingsley | 412-383-4095; laura.kingsley@pitt.edu |
Risk Management | Office of the CFO, Risk Management | William Ruth | wcr10@pitt.edu |
Tax Including VAT | Office of the CFO, Taxation | John Lavia | 412-624-3189; jpl52@pitt.edu |
Visa/Immigration-Faculty/Scholars/Staff | Office of International Services | Sara Jones | 412-624-7119; jonesse@pitt.edu |
Visa/Immigration-Students | Office of International Services | Sara Jones | 412-624-7119; jonesse@pitt.edu |
Visitors to Pitt | Office of Trade Compliance | Chuck Lyon | 412-624-7415; lyoncw@pitt.edu |
Emergency Contact Information
Pitt Police
The Pitt Police will help liaise with local law enforcement and inform necessary parties in the US.
412-624-2121
police@pitt.edu
Reporting & Obtaining Assistance Find a US Embassy or Consulate US Department of State: Emergency Resources Lost or Stolen Passport Pitt Police Local 911 Emergency Numbers Abroad University of Pittsburgh Office of General Counsel
iSOS iSOS is our provider of emergency assistance and health insurance for students on study abroad and for faculty, staff, and students on University business and programs. Contact for iSOS is: www.internationalsos.com +1-215-942-8478
Emergency Protocols
Medical Emergencies
Victim of a Crime
Sexual Assault
Arrested Abroad
Terrorism
Pandemic
Natural Disasters